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- Verify you're entering the correct user email address (firstname.lastname@example.org).
- Passwords are case sensitive, so ensure you don't have caps lock enabled.
- If you still can't login, enter your e-mail address to reset your password.
- If you don't receive the password reset email, check your spam folder.
If you really need help, send the onceridden.com team an e-mail and we'll try and assist.